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Payment FAQs
Pay With Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit/Debit Card
The available credit card options are listed above.
Please note that MuRealy
does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
"Coupon Code"
You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon.
NOTES:
- Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
- Coupons cannot be combined. You can only use one coupon code per order.
- Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.
1.What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at huojanson@outlook.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). MuRealy cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.
2.After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at huojanson@outlook.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
3.How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit murealy.com and log into your customer account to check the order status at any time. If MuRealy has received payment, the order status will show "Processing".
4.Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
5.Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
We accept credit card, PayPal, etc, as the payment methods.
- Credit Card.
including Visa, MasterCard, JCB, Discover and Diners.
- PayPal.
The most convenient payment method in the world.
- Debit Card.
including Visa, MasterCard, Visa Electron.
6.Why am I being asked to "Verify" my payment?
For your protection, your order is being processed by murealy's payment verification team, this is a standard procedure to make sure all transactions made on MuRealy are authorized and your future purchases will be processed in top priority.