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Shipping policy
ORDER PROCESSING TIME
Upon confirmation of payment your item will be processed for shipment within 48 hours.
SHIPPING TIME
Express Shipping to most countries within 4-8 days. It usually takes about 5 days.
Standard Shipping to most countries within 7-15 days. It usually takes about 9 days.
FREIGHT
We use standard logistics, and bear the freight.
PRODUCTION TIME
At MuRealy warehouse, our experienced artisans work hard to ensure every order is of the highest quality. Most of our products are in-stock items and will be shipped out immediately once they are processed.
MULTIPLE ITEMS
If your order includes multiple items, they may ship from different locations, experience different travel times and may arrive on different days, but most time, you will get them together in one box.
TRACKING NUMBER
An email with a tracking number will be sent to you within 24-48 hours after your order has been shipped.
FORCE MAJEURE DELAYS
Here at MuRealy official, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
FAQ: WHAT IS DELIVERY ESTIMATES?
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted.
Our shop will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us at huojanson@outlook.com if you have any questions.